Terms of Service | Dunim Tech Solutions

1. Scope of Services & Autonomous Voice Reception

Service Description: Dunim Tech Solutions LLC provides autonomous, software-driven voice intake, lead screening, automated dispatching, and appointment scheduling tools powered by artificial intelligence and telecommunication integrations.

Nature of Artificial Intelligence: Client acknowledges that DunimVoice products utilize machine learning models and large language models (LLMs). While engineered for high accuracy, AI responses are generated programmatically and cannot guarantee 100% human-level perfection. Client assumes operational responsibility for reviewing call logs, lead dispatches, and recordings provided via our dashboards and automated notifications.

Emergency Services Disclaimer (No 911 Support)

DunimVoice products are not a replacement for primary public emergency services. The Services are not configured to support, handle, or dispatch calls to 911, local emergency responders, or public safety answering points (PSAPs). Client must clearly state this limitation on their primary customer-facing channels.

2. Client Telephony, Call Forwarding & Audio Recording Compliance

Telephony Setup: Client is solely responsible for correctly configuring and maintaining conditional or after-hours call forwarding from Client’s primary telephone carrier to the dedicated forwarding numbers assigned by Dunim Tech Solutions LLC. The Company is not liable for carrier dropouts, network routing errors, or missed calls caused by the Client’s primary carrier.

Call Recording & Wiretapping Consent: DunimVoice systems record and transcribe incoming and outgoing telephone calls for operational dispatch and quality assurance. Client is solely responsible for ensuring compliance with all local, state, and federal call recording and wiretapping laws (including single-party and two-party consent statutes across jurisdictions where Client receives calls). Company provides automated audible greeting notices (e.g., “This call may be recorded or monitored for quality assurance”), which Client agrees not to circumvent or disable without proper legal safeguards.

3. Subscription Fees, Usage Allocations & Overages

Recurring Billing: Subscriptions (including DunimVoice Essentials, DunimVoice24, and DunimVoice Pro) are billed monthly in advance to the Client’s payment method on file. Included Telephony Allocations: Each tier includes a predetermined allotment of voice processing minutes per billing cycle. Overage Fees: Call volume exceeding the monthly plan allocation will be billed automatically at the tier’s stated overage rate (e.g., $0.18–$0.22 per additional minute). Minute usage is metered continuously and billed alongside the next monthly billing cycle or as an automated interim charge if pre-authorized credit thresholds are met. Non-Refundability: Monthly retainer fees and one-time technical onboarding fees are non-refundable once telephony routing, custom system prompt design, or third-party webhooks have been provisioned.

4. Zero-Risk Pilot Programs

From time to time, Company offers qualified commercial clients a 14-day zero-risk trial or pilot. Term: The pilot period lasts exactly 14 calendar days from the date technical call forwarding is initiated. Cancellation: Client may terminate the pilot at any time prior to the 14th day by providing written electronic notice to support@dunimtech.com and disabling call forwarding. Conversion: Unless canceled in writing before the conclusion of the 14th calendar day, the pilot automatically converts into a standard monthly subscription at the agreed tier pricing, and the Client’s payment method will be charged accordingly.

5. Mandatory A2P 10DLC Mobile Messaging Terms (Carrier Compliance)

This section governs all SMS, MMS, and text notifications transmitted via Dunim Tech Solutions LLC infrastructure. Transactional Purpose: SMS messages dispatched by our systems (including lead notices to technicians and call confirmation receipts to callers) are purely transactional and operational. Opt-Out Directives: Recipients may revoke consent to receive mobile notifications at any time by replying STOP, CANCEL, QUIT, or UNSUBSCRIBE to any message. Upon receiving an opt-out keyword, the system will send one final automated message confirming unsubscription, after which no further SMS communications will be delivered to that number. Customer Support: Recipients may reply HELP or INFO to any message or email support@dunimtech.com for direct operator assistance. Message Rates & Frequency: Message and data rates may apply depending on the recipient’s mobile carrier plan. Message frequency varies directly with call activity and service interactions.

Strict Non-Sharing Clause: No mobile information or phone numbers collected for mobile messaging will be shared with third parties or affiliates for marketing or promotional purposes.

6. Acceptable Use Policy

Client agrees not to use Dunim Tech Solutions LLC platforms or numbers for unlawful robocalling, telemarketing spam, unsolicited cold blast outreach, or violations of the Telephone Consumer Protection Act (TCPA); harassment, fraudulent misrepresentation, impersonation, or transmitting abusive audio/text content; or circumventing carrier filtering or engaging in unauthorized number spoofing. Violation of this section constitutes grounds for immediate termination of services without refund.

7. Limitation of Liability & Indemnification

Consequential Damages: To the maximum extent permitted by applicable law, in no event shall Dunim Tech Solutions LLC, its officers, contractors, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages—including lost profits, lost business opportunities, downtime, or missed customer bookings—arising out of the operation or failure of our AI receptionist systems. Liability Cap: The total aggregate liability of Dunim Tech Solutions LLC for any claim arising out of or related to these Terms or the Services shall not exceed the total fees actually paid by the Client to the Company during the two (2) months immediately preceding the event giving rise to liability. Client Indemnification: Client agrees to defend, indemnify, and hold harmless Dunim Tech Solutions LLC against any third-party claims, liabilities, damages, or fines arising from Client’s breach of TCPA regulations, wiretapping/consent laws, or failure to manage their internal trade scheduling.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or dispute arising under these Terms shall be resolved exclusively in the state or federal courts situated in Wake County, North Carolina.

9. Contact Information

For legal notices, billing inquiries, or technical support: Company: Dunim Tech Solutions LLC · Website: https://dunimtech.com · Email: support@dunimtech.com